Cancellation & Refund Policy

Cancelling an order

You can cancel your order until it is dispatched. Open the order from your account (or the link in your confirmation email) and choose Cancel order. Once an order has shipped it can no longer be cancelled.

We may also cancel an order — for example if an item is out of stock or we cannot deliver to your address. If we do, we will tell you and refund you in full.

Returns

SYNRG is a food product, so for safety reasons we cannot accept returns of unopened or opened cans because you changed your mind.

Damaged, leaking, wrong or missing items

If your order arrives damaged or leaking, with cans missing, with the wrong flavour, or past its best-before date, report it within 2 days of delivery from your order page, with photos of the cans and the packaging. We will review it and offer a replacement or a refund.

Refunds

• Paid online: refunded to the same card, UPI or account you paid with. Your bank usually shows it within 5–7 working days after we issue it.
• Cash on Delivery: refunded by bank transfer to an account you give us.
• Delivery charges are refunded when the whole order is cancelled or when the problem was our mistake.

When an invoiced order is cancelled or refunded, we issue a credit note, which you can download from your order page.

Undelivered orders

If a parcel comes back to us because it could not be delivered — for example an incorrect address or nobody available — we will contact you. For prepaid orders we refund the value of the products; delivery charges may not be refunded.